Do you have a question? Please consult the product information or go to the page 'Frequently asked questions'. Still have a question or do you have a comment or suggestion? Please complete the contact form below.
Please check the complaint regulation if you are dissatisfied with the application process, the quality of your product or if you feel that we didn't properly serve you.
Please note: The services related to the certification of pilots (FCL), air navigation service providers (ATCO, FISO and ASO) and aircraft maintenance engineers (AML) in the Netherlands have been transferred from Kiwa Register to the Civil Aviation Authority the Netherlands (CAA NL) on 1 June 2025. Go to the website of CAA NL for more information, questions or complaints on your existing application or starting a new application.
You can reach us from Monday through Friday between 8:30 a.m. and 5 p.m. via: 088-998 48 88 (local charges apply).
Our customer service does not answer any questions about the status of your application. Please consult the application portal for the status of your digital tachograph card or shipping product. Click here to log into the application portal.
For information about legislation and regulations, consult the product pages or go to wetten.overheid.nl. Our customer service does not provide any information about personal files or legislation and regulations.
On the page Current notifications you will find information about any maintenance or service disruptions on our website.
Our service counter is open on business days from 9 a.m. to 4 p.m.
Kiwa Register
Sir Winston Churchilllaan 273
2288 EA Rijswijk (Zuid-Holland)
Kiwa Register
Postbus 4
2280 AA Rijswijk (Zuid-Holland)